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Shipping & Delivery

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Current restrictions are impacting delivery times, please allow an extra 3 days for delivery on top of our usual delivery times stated below.

We offer free standard shipping on all orders over $40 and free express shipping on all orders over $75 in Victoria and on all orders over $100 for the rest of Australia. 


All other orders: 


Express Rates

Victoria: $5
Rest of Australia: $6 - $20


Delivery Times

Standard: 2 - 10 business days
Express: 1 - 4 business days
 



If you need your order in a hurry, we'd opt for choosing the express option at the checkout. 

All online orders will be packed and shipped from our Melbourne roastery. We generally fulfil your order within 24 hours of it being placed during business hours Monday to Friday. During high volume times there is a possibility your order may take an extra day to be processed.

How it works
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Our coffee subscription service makes it easy for you to drink Supreme. Get your favourite coffee, however you like it, delivered right to your door.

When first setting up your subscription, an order will be generated and sent to you straight away to get you going. Then your subscription will move to your designated shipping day.

Your account will only be charged for orders before they ship.

Orders will be generated and charged the evening before the day they ship i.e orders shipped on a Monday will be generated/charged on Sunday evening.

Gift subscriptions are charged upfront for the duration of the gifting period.

Once your coffee subscription is set up, you are able to edit your subscription. You can increase the amount, skip orders, change address etc.

If any further help is required, our customer care team are always available to lend a hand too.

shopau@coffeesupreme.com
1800 232 671

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Shipping and Delivery

Frequently Asked Questions

Can I cancel my order?
If you need to cancel an order you’ve placed please get in touch with us straight away. If you need to cancel a coffee subscription, you can edit your subscription from your account page.

What do I do if I receive a faulty/wrong product?
Email us at shopau@coffeesupreme.com and we can make it right.

I put the wrong address, is it too late to change it?
If you’ve made an error in your address please give us a bell, and we can try make the change before it gets despatched. 

How long will it take my order to arrive?
All online orders shipped from our Melbourne warehouse. We generally will pack and ship your order within 24 hours of it being placed during our business hours Monday to Friday. During high volume times there is a possibility your order may take an extra day to be processed.

Standard : 2 - 10 business days (depending on your location)
Express : 1 - 4 business days (depending on your location)

If your order has not arrived after 10 business days please email us at shopau@coffeesupreme.com and we will look into this further.

How much is shipping and delivery?

Standard shipping is free for all orders over $40. If you need your order in a hurry, we'd opt for choosing an Express Post option at the checkout.

Victoria
Orders over $75 qualify for free express delivery
All other orders — $5 via express 

Rest of Australia
Orders over $100 qualify for free express delivery
All other orders — $6 to $20 depending on weight via express

If you're wanting to place an overweight-bulky order, get in touch with us and we can organise alternative delivery methods.

What is your return policy?
We accept returns of products/merchandise purchased from the Coffee Supreme Website. If the item is in new/unused condition you may send it back for a refund at your own expense. Returns must be sent back with tracking within 21 days of delivery.

We’ll process the refund for the item/s when it has been delivered to Coffee Supreme Ltd. We’ll send a confirmation email once we’ve processed the refund.

Returns are the customers responsibility until received by Coffee Supreme Ltd. Returns are not applicable for sale items.

We do not accept returns of coffee beans/grounds as this is a fresh product and we package all of our coffee fresh to order. If the bag of coffee is an error on our part, we’ll replace it for the correct order

Need to talk to a human?

Call or email; we’d be happy to hear from you.
shopau@coffeesupreme.com
1800 232 671

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© 2022 COFFEE SUPREME LIMITED

We’re all about creating better coffee experiences for everyone who’s come to the party. A Supreme cup of coffee is one you can trust, for flavour and care. We eat coffee for breakfast.®

Coffee Supreme acknowledges the traditional owners of the land on which we stand, and pay our respects to elders past, present, and emerging.

1800 232 671

shopau@coffeesupreme.com

1800 232 671

shopau@coffeesupreme.com

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