Can I cancel my order?
If you need to cancel an order you’ve placed please get in touch with us straight away. If you need to cancel a coffee subscription, you can edit your subscription from your account page.
I put the wrong address, is it too late to change it?
If you’ve made an error in your address please give us a bell on 1800 232 671, and we can try make the change before it gets despatched.
What do I do if I receive a faulty/wrong product?
Email us at firstname.lastname@example.org and we can make it right.
Can I choose a grind that's not available on the product listing?
Due to our fulfilment processes, we cannot fulfil custom grinds left in the note section at the checkout. We will pack and send your coffee with what is chosen at the time you add the product to your cart.
How long will it take for my order to arrive?
All online orders shipped from our Melbourne warehouse. We generally will pack and ship your order within 24 hours of it being placed during our business hours Monday to Friday. During high volume times there is a possibility your order may take an extra day to be processed. We cannot put orders on hold, please make your purchase when you are ready to recieve it.
Parcel Post Delivery : 2 - 15 business days
Express Post Delivery : 1 - 5 business days
Current restrictions are impacting delivery times which is out of our control. If your order has not arrived after 18 business days please email us at email@example.com and we will look into this further.
How much is shipping and delivery?
Shipping is free for all orders over $40 via Parcel Post. If you need your order in a hurry, we'd opt for choosing an Express Post option at the checkout.
Orders over $75 qualify for free Express Post delivery
Same day shipping (Metro Melbourne only, 2kg limit) – $11
All other orders — $5 via Express Post
Rest of Australia
Orders over $100 qualify for free Express Post delivery
All other orders — $6 to $20 depending on weight via Express Post
If you're wanting to place an overweight-bulky order, get in touch with us and we can organise alternative delivery methods.
What is your returns policy?
Unfortunately, we cannot accept returns for any change of mind products/merchandised purchased from the Coffee Supreme Website at this time due to COVID-19.
We do not accept returns of coffee beans/grounds as this is a fresh product and we package all of our coffee fresh to order. If the bag of coffee is an error on our part, we’ll replace it for the correct order
Need to talk to a human?
Call or email; we’d be happy to hear from you.
1800 232 671
What payment methods do you accept?
For online payment we accept:
Credit card payment (VISA and Mastercard)
Is tax included in my order total?
Yes, order totals are tax inclusive.
Need to talk to a human?
Call or email; we’d be happy to hear from you. If face-to-face is what you’re after, see our location page and feel free to swing by. The kettle is always on.
NZ: 0800 937 627
AU: 1800 232 671