Work with us

Eat coffee for breakfast?

Our NSW crew is a small team of coffee pros who work hard, muck in, and love to win! 

We're growing fast, and are on the hunt for an experienced Sales Person to join the team in Sydney! 

About the role

Building relationships and connecting with people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and can be effective while working autonomously.

In this role you'll be responding to sales enquiries for your allocated region, proactively seeking new business and putting together offers for new customers.

Some of the main duties include:

• Develop an in-depth understanding of our products and services, and what we can (and cannot) do for our customers

• Maintain an active list of 20+ prospective customers and carry out a regular programme of visits to proactively seek new business, in line with our current sales strategy

• Quickly establish a connection with prospective customers, and develop an understanding of their business requirements.  Help them to find out what Supreme offers and how we can add value to their business

• Maintain a spreadsheet or similar that clearly shows new business targets and enquiries, action taken so far, and next steps

• Respond to new business enquiries with urgency: meet with prospective clients and help them find out what Supreme offers

• Construct offers to potential customers following the set guidelines, liaising with the relevant CSL departments to get things done, and keep relevant people informed of what is happening

About the person

This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, competitive, hard-working and details focused.

To get your foot in the door, you'll need a proven sales record, great coffee knowledge and know your way around La Marzocco machinery . Ideally you will have a minimum of two years sales  experience and have worked in a senior  position. Being connected to an existing network of NSW cafe owners and baristas will be a huge advantage.

You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.

The successful applicant will:

• Have a high level of espresso making skills in a commercial environment

• Have strong customer service skills and an ability to relate to people from all walks of life

• Have at least 2 years sales experience, and ideally have worked in a senior role

• Have a sound knowledge of the NSW hospitality scene

• Have excellent communication skills, both written and verbal

• Be a proactive self-starter with good time management skills

• Relentless attention to detail

• Muck in with the team and be effective working autonomously

• Have a full clean driver's licence

• Be solutions-focussed

Extra details

This is a full time role.  The ordinary hours of work usually fall between 8.30am and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.

Some travel will be required in this role, around 1 week per month. A full, clean driver's licence is a must.

How to apply

Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to our Sydney leader jen.le@coffeesupreme.com

A full job description is available upon request.

Come join our team!

Our purpose here at Coffee Supreme is Better Coffee For All. 

We think everyone deserves to drink better coffee, whether at home, in a cafe, in a tent, on a boat, on a goat (you get the idea)!

We're on the lookout to find someone who fully agrees to join the Coffee Supreme team as our new Melbourne Roasting Manager. This is an exciting opportunity to join our amazing team in a role that doesn't come up too often!

About the role

The Roasting Manager plays a crucial role in delivering on our purpose of Better Coffee For All.

Their mission is to manage daily roasting operations in Melbourne, to lead and develop the roasting team, instigate ongoing improvements to our blends and single origin coffees, run a strong R + D program, assist with green coffee sourcing, and develop strong written material for web and consumer information. 

Some of the main duties and responsibilities include:

Daily operations

• Oversee all roasting activities, including but not limited to: roasting, quality control processes, warehousing, weekly reporting etc.
• Collaborate with the Order Fulfilment Manager to plan and organise roasting schedules.
• Create a weekly roster to fulfil roasting schedules.
• Roast coffee, ensuring roasting profiles are maintained with consistency. Record roasting data and perform QC protocols as requested.
• Ensure that the roasting team has the resources required to operate smoothly and efficiently.
• Ensure production areas are clean and organised at all times. Fulfill all assigned service and cleaning schedules. Participate in periodic extensive cleanings of roasting equipment.

Leadership & Management

• Foster a positive and inclusive team environment.
• Conduct regular staff meetings for clear and timely communication and ideas to flow both ways.  Include the team in decision making.
• Lead, coach and develop the roasting team. Help your team set goals in line with our overall game plan, and provide training and education as required.
• Set clear expectations for performance and engagement, and support your team to meet and exceed these.
• Upskill junior roasting team members in the roasting process and associated software.
• Process requests for leave, and ensure that the roasting team is appropriately staffed in order to deliver on promises and deadlines.
• Recruit new team members, and run effective induction, onboarding and training processes.

Roasting Strategy

• Manage the roasting strategy to make our blends taste exceptional. 
• Run regular cuppings, and keep well documented cupping and R&D notes.

• Monitor green coffee costs and stay within set budgets.

Stock Management

• Oversee ordering of, and tracking of green coffee in Cropster and MYOB. Work with the relevant teams to keep green and roasted coffee records aligned.
• Purchase stock as needed following the set processes. Ensure the accurate recording of purchase orders, receipts and stock transfers.
• Manage stock transfers and lead the monthly stock-take for the Melbourne roasting division.

Other

• Develop and maintain written information on our coffees so they can be well promoted across our sales channels.
• Foster strong in-house coffee education in the roasting department, and the rest of CS.
• Collaborate with other departments to ensure we are working together to deliver on customer promises.
• Participate in events at the roastery.

About the person

We are looking for someone who shares our philosophy of Better. Better is a constant, we’re always improving — we’re better than the time before. It doesn’t have to be about upgrading, it’s about refining our practices. We never settle for mediocre, we want to be the best.

Our ideal person will be open to experimenting with new ways of doing things, in order to continually improve what we do as the business continues to grow and change.

As this is a senior role, we are looking for someone who already has some roasting and management experience under their belt. 

Key skills required: 

• Preferably 2+ years experience in a roasting role.

• Experience in managing and leading teams.

• Excellent communication skills.

• Be very organised and work to deadlines.

• Be able to prioritise tasks and adapt to an ever-changing workload.

• Have a solution-focused attitude.

• Be flexible and willing to muck in when required.

• Physically strong and fit

• Excellent customer service skills

• Attention to detail

Nuts and bolts

This is a full time role requiring 38 hours per week. Our ordinary hours of work are between 7.00am and 5.00pm Monday to Friday. but some hours outside of this will be required from time to time depending on business needs and which exciting event we're holding next.

How to apply

Click apply now, or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to heath@coffeesupreme.com.

A full job description is available, so let us know if you're interested! Come join our team!

We're looking for an energetic and dynamic person to come on board as a full time member of our order fulfilment team at our Melbourne Roastery & HQ.

About the role

The order fulfilment team plays a crucial role in the delivery of our mission of Better Coffee for All.

• Our cafe customers rely on us to get their orders to them safely and on time so that they can look after their own customers.
• Our at home customers also rely on us to get their orders to them so that they can enjoy a delicious cuppa without having to leave home!
• The CS team relies on us to deliver the amazing service that we have promised to our customers, building trust in our brand and maximising customer retention.

As a member of the order fulfilment team you will pick, prepare, package and despatch or deliver customer orders accurately and efficiently, and handle all customer contact in a professional and helpful manner in accordance with our values and mission.

Some of the main responsibilities include:

• Coffee packing and bagging
• Order preparation and fulfilment
• Customer service and deliveries
• Maintaining a tidy and safe production environment
• Processing incoming goods and managing stock
• Working as part of a team to achieve wider team goals
• Participating in events at the roastery

It's a full time salaried position (38 hours per week).
The ordinary hours of work are approx 7.30am to 4.00pm Mondays to Fridays.

About the person

It requires a very strong attention to detail as we have a wide variety of products and each customer has specific requirements. It's also a very busy department, so you'll need to be able to work quickly and efficiently to meet deadlines.

As someone who sees our customers on a daily basis you'll also need to have great customer service skills.

Finally, we are a small team, so we're really looking for someone who will be keen to muck in and help out wherever needed.

Key skills required:

• Physically strong and fit
• A full clean drivers licence (and ideally can drive a manual transmission).
• Attention to detail
• Excellent customer service skills
• Intermediate computing skills
• Strong communication skills
• Ability to hustle and work to deadlines
• Hospitality experience an advantage
• Forklift licence an advantage

How to apply

Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to hannah.hofmann@coffeesupreme.com.

A full job description is available, so let us know if you're interested - come join our team!

Coffee Supreme Brookvale is our Sydney flagship coffee shop. Attached to our new Sydney Roastery, Coffee Supreme Brookvale is a get together for anyone after a great cup of coffee, brekky burrito, Tokyo Lamington or bag of coffee to take home.

At Coffee Supreme we believe hospitality and generosity form the backbone of any good coffee experience, and we're after someone who fully agrees to join our team of hospitality pros at Coffee Supreme Brookvale!

About the role

We’re looking for a barista to join the team! This role is casual with the possibility of going full time at a later date. The cafe is open 7 days and you must be available to work weekends.

As a member of Coffee Supreme Brookvale you will strive to consistently deliver excellent hospitality, coffee and food, and enhance the brand, representing the purpose, vision and values of Coffee Supreme.

Some of the key duties include: 

• Greeting customers, making them feel welcome and continuing to engage with them throughout their time at Coffee Supreme Brookvale in a warm and friendly manner
• Getting to know our valued regulars, their names, drink prefs etc
• Talking to customers about our coffees and products, and helping them to buy beans and products for making great coffee at home
• Brewing batch filter on the Fetco
• Serving customers at the till and delivering food to tables
• Clearing tables, and keeping the cafe looking clean, tidy and inviting
• Contributing to the continuous improvement of the business

About the person

To join our team you'll need to have a genuine love for coffee and get nerdedly excited about creating warm and lovely experiences for people.

You'll need to have a basic knowledge of specialty coffee, cultivation and processing methods etc. Ideally you’ll have 2 years of experience as a barista and be a confident coffee maker.

We're a small team, and we all work together to get stuff done - we all wash dishes when we need to, clear tables etc - so you'll need to be happy to be a team player and contribute wherever needed.

Key skills required:

• Genuinely enjoy connecting with people and making their day
• Ideally have 2 years experience as a barista working in specialty coffee
• Have experience with soft brewing techniques and equipment
• Have some basic knowledge of specialty coffee, processing methods etc
• Identify with the Coffee Supreme brand and values
• Be a team player and contribute to a positive team culture
• Be reliable and punctual
• Be well presented
• Work hard and be high energy
• Have a positive can-do attitude

How to apply

Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to brookvale@coffeesupreme.com.

At Coffee Supreme we pride ourselves on building genuine, warm and engaging relationships with our customers.

We have an exciting opportunity for someone special to join our Melbourne team in an office-based Customer Support role.

About the role

The Customer Support Administrator is the main point of contact for our customers, suppliers, friends, and future customers. All calls that come through are fielded by this superstar, who also provides assistance to our Customer Support people in the field, and supports the administrative operation of our business in a wide variety of ways.

This role is a key contributor to retaining customers and increasing sales across all channels.

The key challenge for this role is ensuring the overall experience delivered by the customer care team is exceptional, in terms of service, hospitality, accuracy and efficiency.

Key skills and capabilities include:

Customer support

• Greet all customers (whether on the phone or in person), make them feel welcome, and continue engagement with them throughout their time with us in a warm, positive manner.
• Maintain a comprehensive knowledge of, and rapport with our customers.
• Action requests for technical assistance with machinery straight away, ensuring that you get as much detail as possible. 

• Ensure that requests for espresso training and new business enquiries are passed on straight away to the correct person.
• Help customers with any other queries, provide advice and information on our products, ensuring you follow up with information as promised.

Order management

• Receive customers’ orders (including phoning customers when necessary to 
prompt or confirm orders), and enter them into the system accurately and swiftly for despatch. 

• Liaise with couriers and the fulfilment team regarding orders and delivery issues, keeping the customer informed, and organising interim solutions if necessary. 

• Liaise with Fulfilment & Roasting teams to plan in advance of public holidays and communicate with customers accordingly.

Accounts receivable

• Run weekly invoicing and monthly statements.
• Set up customers for direct debit.
• Allocate customer payments.
• Assist customers with any account queries.

Data & systems management

• Gain a proficient knowledge of Microsoft BC (our main customer database).
• Set up and maintain customer information in Microsoft BC – update with any changes as soon the 
information is received. 


Team support

• Provide assistance to our field staff by quickly looking up information as needed and/or sending information to customers etc.
• Assist with bookings & associated administration for technician service visits.
• Provide back-up support to other departments in the case of absences due to illness and leave.
• Manage team calendars.

General office administration

• Manage company vehicle administration.
• Maintain control of stock stored in office areas (t-shirts & aprons).
• Organise supplies for Melbourne HQ as required (eg toilet paper, cleaning supplies, first aid supplies etc).
• Liaise with contractors to arrange site maintenance, cleaning, security and IT solutions as requested by manager.
• Ensure that we maintain high standards or presentation, care and upkeep in our office areas.
• Contribute to keeping the staff kitchen and other shared areas clean and tidy.

About the person

To be successful in the role, your people skills will need to be on point! Our customers work in a high stress environment - so you'll need to understand this and maintain a positive solutions focussed approach,  providing confidence that we are working swiftly to solve any issues. Maintaining a calm and empathetic manner is super important.

Attention to detail and a good memory is also a must  - we have a wide product range, and each customer is different, so being able to recall information about our customers and the products they use is essential. Our customers rely on us to get them their orders accurately and on time so that they can run their own businesses smoothly and efficiently.

Our ideal person will have a background in the hospitality industry and have an understanding of the challenges our customers face. An existing knowledge base of specialty coffee, including brewing methods and equipment will be a huge advantage.

If you love helping people, love the coffee industry, and loved keeping things organised, then this is a great role for you!

Key skills and capabilities include:

• Excellent customer service ethic with a solutions focussed approach.
• Strong people skills and ability to show empathy.
• Ability to read people and situations and respond accordingly in the moment.
• Have strong written and verbal communication skills.
• Confident using using a wide range of software.
• Strong attention to detail.
• Ability to prioritise a dynamic workload in order to meet deadlines.
• Tidy and organised.
  
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Hit apply now and send us your CV along with an email telling us why you'd be perfect for this role (or email directly to hannah.hofmann@coffeesupreme.com. A full job description is available upon request.