Work with us

Love early mornings and the smell of freshly roasted coffee?

Enjoy working with your hands, being part of a team, and learning the behind-the-scenes magic of producing exceptional specialty coffee?

About Us

The Coffee Supreme® team is a motivated crew of professionals striving for excellence in all things coffee and hospitality. We're fuelled by the purpose that coffee isn't just a delicious drink - it's a way to enhance people's lives by cultivating greater connection, creativity & collaboration. 

About the role

Coffee Supreme's eCommerce business is growing fast, and a major transformation programme is about to take it further. As our eCommerce Delivery Manager, you'll support eCommerce across the Coffee Supreme Shopify stores. 

You'll help run the eCommerce engine like a sales function. That means getting hands-on with the flows that need building, the retention tactics that reduce churn, and the hyperpersonalised marketing techniques that lift performance. You'll work closely with the eCommerce Lead to bring their commercial priorities to life. You'll also be the one who makes it happen: an exceptional project manager who can scope, sequence and land complex initiatives, and a cross-functional operator who can influence people who don't report to you.

Some of the key responsibilities include:

• Help shape pricing, offers, bundling and upsell mechanics across the site to lift AOV, conversion and margin.
• Support subscription and lifecycle programs (acquisition offers, retention flows, win-backs, upgrade/downgrade paths) with a focus on minimising churn.
• Build and optimise Klaviyo lifecycle and CRM flows, including welcome, abandonment, post-purchase, win-back and subscription journeys.
• Apply hyperpersonalised marketing techniques and support agentic and AI-driven eComm tools to improve personalisation, retention and efficiency.
• Use performance data to spot commercial opportunities and feed them into a continuous cycle of improvement.
• Schedule and run all active eComm projects end-to-end, from scoping and timelines to dependencies and go-live, against priorities set by the Head of eCommerce.
• Maintain a single source of truth for the eComm roadmap and project status, flagging risks, blockers and slippage early with proposed solutions.
• Be the connective tissue between eComm, marketing, wholesale/retail, operations and customer support, running kick-offs, check-ins and post-launch reviews to keep everyone accountable.
• Brief and manage external partners (developers, Shopify specialists, agencies) and hold them to scope and timeline.
• QA every deliverable before launch (links, pricing, stock, mobile, checkout), track project and commercial outcomes, and report results to the Head of eCommerce and stakeholders.

About You

We are looking for a process-minded, detail-oriented leader who can balance operational efficiency with genuine hospitality. You are comfortable diving deep into multi-system data flows, untangling complex administrative tasks, and fostering a proactive, problem-solving team culture.

The successful applicant will:

• Exceptional project management skills, with a track record of delivering complex, multi-stakeholder eCom initiatives end-to-end while juggling multiple projects.
• Strong, proven hands-on experience in Shopify (essential) and Klaviyo, including flows, segmentation and lifecycle campaign design.
• Solid experience in customer lifecycle and subscription marketing, with commercial instincts around pricing, offers, bundling and upsell.
• Strong cross-functional influencing skills, with proven success getting results through people outside your direct control.
• A clear, structured communication style and a deep appreciation for getting the details right.
• Exposure to hyperpersonalised eComm marketing (familiarity with agentic/AI tools is a plus).

What We Offer

• A staff coffee allowance and team discounts
• Paid time off for volunteering
• A vibrant and supportive team culture
• Opportunities for growth within the Coffee Supreme network
• A role at the heart of Melbourne's specialty coffee community

Coffee Supreme is a certified B Corp, and an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion.

If this sounds as exciting to you as it does to us, we want to hear from you! Apply today to join our team.

How to Apply

Send your CV and a brief cover letter explaining why you're the perfect fit for the role to mick@coffeesupreme.com

Love early mornings and the smell of freshly roasted coffee?

Enjoy working with your hands, being part of a team, and learning the behind-the-scenes magic of producing exceptional specialty coffee?

We’re looking for an experienced coffee pro to join our Brisbane production team as a casual or part time Fulfilment Assistant!

Hours/Shifts

We can offer around 15-20 hours per week. 
Shifts will generally be rostered between the hours of 6am and 4pm Tuesday - Friday.

About Us

The Coffee Supreme® team is a motivated crew of professionals striving for excellence in all things coffee and hospitality. We're fuelled by the purpose that coffee isn't just a delicious drink - it's a way to enhance people's lives by cultivating greater connection, creativity & collaboration. 

About the role

As a Driver / Fulfilment Assistant, you'll be the friendly face of Coffee Supreme, getting our products to wholesale customers across South East Queensland and Northern New South Wales. You'll spend most of your time on the road, but you'll also lend a hand in the warehouse to help fulfil customer orders.

Some of the key responsibilities include:

• Prepping customer orders for delivery
• Jumping in the van to carry out customer deliveries
• Following systems to ensure quality and freshness
• Keeping our production areas clean, tidy, and maintained in tip top condition
• Receiving goods in and out, and helping manage stock
• Using all equipment safely and following food safety best practices.
• Working closely with the production, fulfilment, and customer care teams to solve problems and keep everything flowing smoothly
• Carefully weighing, grinding, labelling and packing roasted coffee to customer requirements
• Occasionally chatting with customers, helping them find what they need
• Participating in events at the roastery

About the person

We’re looking for a friendly, energetic and detail-oriented individual who thrives in a fast-paced, production environment. Our ideal candidate will be passionate about learning and continuous improvement.

You should be someone who enjoys working as part of a team, offering fresh ideas, and embracing feedback to refine your work and be better than before. 

A great fit for our team will be someone fun, proactive, responsible, adaptable, solutions-focussed and able to prioritise tasks effectively whilst maintaining high-quality standards. 

Key Requirements

• Have a full clean driver licence
• Able to comfortably lift up to 24kg
• Comfortable spending a lot of time driving and carrying out customer deliveries
• Previous experience working in coffee roasting, food production, warehousing or fulfilment
• Great attention to detail and an eye for cleanliness and organisation
• A commitment to high standards of Health and Safety
• Ability to work under tight deadlines and manage time effectively
• A solutions-focussed attitude and willingness to learn
• Excellent communication and teamwork skills
• Forklift licence an advantage
• Identify with our core values:
  • Nurture Supreme Relationships
  • Be Courageous, Curious and Creative
  • Take Ownership
  • Take Coffee Seriously, But Not Too Seriously

What We Offer

• A staff coffee allowance and team discounts
• Paid time off for volunteering
• A vibrant and supportive team culture
• Opportunities for growth within the Coffee Supreme network
• A role at the heart of Melbourne's specialty coffee community

Coffee Supreme is a certified B Corp, and an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion.

If this sounds as exciting to you as it does to us, we want to hear from you! Apply today to join our team.

How to Apply

Send your CV and a brief cover letter explaining why you're the perfect fit for the role to annabelle.dooley@coffeesupreme.com