Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
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Keep checking back for positions or stay in touch via our social channels.
Espresso Machine Technician
Melbourne
Full Time
Immediate
Keen to jump on the tools?
We’re on the hunt for an experienced and qualified espresso machine technician to join our Melbourne team.
Our technicians are the real heroes of our busy wholesale operation. They keep our customers' machinery tip top while providing excellent service and support. You’ll be responsible for the regular servicing and upkeep of our customers coffee equipment, which includes being on call to attend customer emergencies and provide phone support.
Main duties include:
- Providing an excellent and reliable technical service to our wholesale customers in Victoria.
- Performing regular maintenance and repairs of our customers' equipment.
- Swiftly responding to customer call outs.
- Diagnosing problems, then identifying and actioning solutions that will keep our customers operational.
- Performing pre-installation checks, manage operational requirements and complete installations.
- Performing weekend/after hours “on call” responsibilities every second weekend.
- Delivering quality customer care and excellent communication about all technical enquiries.
- Working with Sales Managers and Customer Development Managers to recommend and provide appropriate machinery and solutions for our customers.
- Documenting all service and installation work in our ERP system.
- Invoicing customers accurately and in a timely manner.
- Maintaining a tidy and organised workshop.
- Performing regular stocktakes.
- Keeping on site technical equipment and vans well maintained with regular service and preventative maintenance.
- Staying up to date on techniques in the ever evolving coffee industry, participate in educational opportunities and share knowledge.
- Prior experience servicing La Marzocco and La San Marco machinery is a bonus.
The successful applicant will:
- Have an in depth knowledge of espresso machinery
- Be proficient with tools and machinery
- Have a strong barista skill set (2+ years preferred)
- Have a full clean driver’s licence (and can drive a manual)
- Have strong customer service skills
- Have excellent listening, verbal and written communication skills
- Be a quick thinker, and decisive
- Have strong organisational and planning skills
- Be reliable and consistent with a great sense of humour and ‘can-do’ attitude
- Be a problem solver attitude with experience in delivering customer-focused solutions based on their specific needs
- Be a professional with a presentable manner
- Ideally hold a current Restricted Electrical and/ or Test and Tag practicing licence
A full job description is available upon request.
How to apply
Send us a cover letter telling us a bit about yourself and why you'd be a great addition to our team, along with your CV to llew.goodwin@coffeesupreme.com
Espresso Technician
Melbourne
Part-time / Casual
Immediate
Keen to jump on the tools?
We’re on the hunt for an espresso machine technician to join our Melbourne team. This role is part time / casual, but we are also keen to hear from people looking for full time work too.
If you love coffee and the hospitality industry, are a natural problem solver, and are handy with tools, then this could be the perfect role for you, and we would love to hear from you. Don't worry if you don't have experience as we are open to training the right person!
About the role
Our technicians are the real heroes of our busy wholesale operation. They keep our customers' machinery tip top while providing excellent service and support.
You’ll be responsible for the regular servicing and upkeep of our customers coffee equipment, which includes being on call to attend customer emergencies and provide phone support.
Some of the main duties include
- Providing an excellent and reliable technical service to our wholesale customers in Victoria.
- Performing regular maintenance and repairs of our customers' equipment.
- Swiftly responding to customer call outs.
- Diagnosing problems, then identifying and actioning solutions that will keep our customers operational.
- Performing pre-installation checks, manage operational requirements and complete installations.
- Performing weekend/after hours “on call” responsibilities every second weekend.
- Delivering quality customer care and excellent communication about all technical enquiries.
- Working with Customer Development Managers to recommend and provide appropriate machinery and solutions for our customers.
- Documenting all service and installation work in our ERP system.
- Invoicing customers accurately and in a timely manner.
- Maintaining a tidy and organised workshop.
- Performing regular stocktakes.
- Keeping on site technical equipment and vans well maintained with regular service and preventative maintenance.
- Staying up to date on techniques in the ever evolving coffee industry, participate in educational opportunities and share knowledge.
The successful applicant will
Have an in depth knowledge of espresso machinery
Be proficient with tools and machinery
Have a strong barista skill set (2+ years preferred)
Have a full clean driver’s licence (and can drive a manual)
Have strong customer service skills
Have excellent listening, verbal and written communication skills
Be a quick thinker, and decisive
Have strong organisational and planning skills
Be reliable and consistent with a great sense of humour and ‘can-do’ attitude
Be a problem solver attitude with experience in delivering customer-focused solutions based on their specific needs
Be a professional with a presentable manner
- Prior experience servicing La Marzocco and La San Marco machinery is a bonus.
A full job description is available upon request.
How to apply
Send us a cover letter telling us a bit about yourself and why you'd be a great addition to our team, along with your CV to llew.goodwin@coffeesupreme.com
No Positions currently available
Keep checking back for positions or stay in touch via our social channels.