Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Cafe Manager - Customs
Wellington
Full time
Immediate
Eat Coffee for Breakfast?
Are you passionate about coffee, hospitality, and leading an outstanding team? Customs is on the lookout for a dynamic and experienced Café Manager to lead our team and continue delivering the thoughtful, quality service we’re known for.
About Us
Customs is more than just a café — it’s a cornerstone of Wellington’s specialty coffee scene. As the flagship café for Coffee Supreme in our hometown, we take pride in every detail, from expertly crafted coffee to warm and genuine customer service. Our space is relaxed but purposeful, and we’re serious about our people, our coffee, and our community (but we don't take ourselves too seriously!).
The Role
We’re seeking a hands-on and forward-thinking manager who thrives in a busy café environment. You’ll be responsible for the daily operations of Customs, leading a tight-knit team, ensuring high standards of service, and maintaining the strong culture our regulars love.
Key Responsibilities:
- Uphold Customs’ reputation for excellent coffee and service
- Oversee daily operations with a focus on efficiency and quality
- Manage costs, rostering and stock inventory within expected guidelines
- Manage, mentor, and roster a high-performing team
- Foster a welcoming and inclusive environment for both staff and customers
- Foster a customer-first culture, consistently delivering outstanding service
- Maintain excellent standards of cleanliness, hygiene, and safety
- Maintain a coffee and food offer that reflects the high quality standards of Coffee Supreme
- Manage inventory, controlling costs, and optimising cafe profitability
- Ensure the site and equipment are maintained to the highest level.
- Work closely with Coffee Supreme’s wider team on café initiatives and strategy
- Stay updated on industry trends, continuously seeking opportunities for improvement and innovation
About You
To be successful in this position it's vital that you have an existing knowledge of specialty coffee and brewing. You'll also need to have excellent hospitality skills, and be able to connect with people from all walks of life in a warm, approachable and engaging manner.
- 3+ years experience as a cafe manager in a high volume cafe environment
- 2+ years experience as a barista in a high volume enviroment
- Passionate about coffee, people, and hospitality
- Exceptional leadership and communication skills
- Detail-oriented with strong organisational ability
- Comfortable with POS and inventory systems
- Committed to creating a positive, values-driven workplace
What We Offer
- A vibrant and supportive team culture
- Opportunities for growth within the Coffee Supreme network
- Competitive salary and staff benefits
- A role at the heart of Wellington’s specialty coffee community
Coffee Supreme is a certified B Corp, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
EXTRA DETAILS
This is a full time salaried role. The cafe is currently open 7 days a week and you will be expected to work a minimum of 40 hours per week.
How to Apply
Sound like your kind of role? Send your CV and a short cover letter to natalie@coffeesupreme.com.
Join us in shaping the future of one of Wellington’s most loved cafés!
Customer Care, eCommerce & Roastery Support
Chatswood, Sydney
Full time
Immediate
Hello there potential colleague!
At Coffee Supreme, we're not just selling coffee...
Our purpose? To enhance people's lives by cultivating greater connection, creativity and collaboration.
We’re all about people — our customers, our team, and our community, and how coffee can bring everyone together and make things better. We pride ourselves on building warm, genuine relationships and providing exceptional support to everyone we interact with.
Right now, we’re looking for someone special to join our close-knit Sydney team in a full-time Customer Care, eCommerce & Roastery Support role.
About the role
Our Sydney roastery is home to two iconic coffee brands - Coffee Supreme and Gabriel Coffee - and in this role you'll be proudly repping both.
Our Customer Support team is the friendly face and helpful hand behind the scenes — managing orders, answering queries, and supporting both our customers and internal teams. Based at our Sydney roastery, you’ll be part of a dynamic and collaborative environment where no two days are quite the same.
This role has three key focus areas:
1. Customer Service & Support
You’ll be one of the key contacts for our wholesale customer base (for both brands), including receiving and managing orders and enquiries. You’ll also be the friendly face to visitors to our Sydney roastery.
Be the first point of contact for calls, emails, and in-person visits
Manage walk in door sales and offer product advice
Receive and process customer orders quickly and accurately
Process daily orders from Ordermentum
Print out daily packing lists and slips for our fulfilment teams
Liaise with couriers and fulfilment teams to solve delivery issues
Handle espresso training and new business enquiries, passing them to the right team
Support the internal team with timely information and customer updates
Order supplies, maintain a tidy and welcoming space, and help with cuppings and events
Assist with stock takes and inventory management
2. eCommerce operations and admin
You’ll be the go-to person for managing our small online store for Gabriel Coffee, ensuring orders are fulfilled accurately and our customers receive fast, thoughtful, and knowledgeable support.
Manage the daily fulfilment of online store orders for the Gabriel Coffee brand
Generate and automate shipping labels
Pack online orders in readiness for delivery
Manage online store inventory and product listings
Assist with automated customer comms (shipping, refunds etc.)
Manage store navigation, create product collections and discounts
Generate reports and analysis on weekly sales
3. Data and systems maintenance
The role also involves managing and maintaining customer account information across our different platforms, including identifying, investigating and resolving any problems.
Maintain customer records in Microsoft BC
Invoice customers and apply customer payments
Investigate and resolve any discrepancies
Purchase order creation
Assist with other ad hoc data entry processes that arise
Organise and maintain other documents and records
Nuts and bolts
This is a full time role
The hours of work are 7.30am to 4.00pm Monday to Friday
The role is based at our roastery at 60 Gibbes Street, Chatswood (about a 15min bus ride from the train station).
About the person
Are you a keen coffee or hospo pro who is keen to build a career in the coffee industry? This could be the perfect role for you!
Skills and experience
A passion for coffee — knowledge of brewing gear and methods is a bonus
A warm, empathetic, and professional communication style
Good organisational skills, ability to multitask and prioritise work efficiently
An analytical mind and problem solving approach
A proactive and tidy work ethic
Keen eye for detail and a commitment to delivering high quality work
Confident using a variety of computing platforms (G Suite, Excel, Word)
Experience with Microsoft Dynamics and/or Microsoft Business Central a bonus
eCommerce experience a plus (we use Shopify)
Identify with our core values:
Nurture Supreme Relationships
Be Courageous, Curious and Creative
Take Ownership
Take Coffee Seriously, But Not Too Seriously
What we can offer
We’re a team that cares deeply about what we do and who we do it for. You’ll be joining a supportive, passionate group of people who value authenticity, quality, and community. We offer a vibrant workplace, great coffee (of course!), and the chance to grow your skills in a thriving industry.
All staff receive a weekly coffee allowance, team discounts, paid time off for volunteering, and access to our Employee Assistance programme.
Our work environment is hardworking, but the atmosphere is relaxed and informal.
We're proud to be a B Corporation, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
Sound like you?
We’d love to hear from you! Send us your CV and a cover letter telling us why this role feels like the right fit.
Roastery Production Assistant
Melbourne
Full time
Immediate
Love early mornings and the smell of freshly roasted coffee?
Enjoy working with your hands, being part of a team, and learning the behind-the-scenes magic of producing exceptional specialty coffee?
We’re looking for an experienced coffee pro to join our Melbourne production team as a Roastery Production Assistant!
About Us
The Coffee Supreme® team is a motivated crew of professionals striving for excellence in all things coffee and hospitality. We're fuelled by the purpose that coffee isn't just a delicious drink - it's a way to enhance people's lives by cultivating greater connection, creativity & collaboration.
About the role
As a Roastery Production Assistant, you'll be right at the coalface of producing the specialty coffee served in Coffee Supreme cafes and households across Australia.
Some of the key responsibilities include:
- Prepping green beans and roasting coffee to spec
- Recording data and helping maintain roasting consistency
- Carefully weighing, grinding, labelling and packing roasted coffee to customer requirements
- Prepping customer orders for delivery
- Following systems to ensure quality and freshness
- Keeping our production areas clean, tidy, and maintained in tip top condition
- Receiving goods in and out, and helping manage stock
- Using all equipment safely and following food safety best practices.
- Working closely with the production, fulfilment, and customer care teams to solve problems and keep everything flowing smoothly
- Tasting coffees, attending cuppings, and learning how origin, processing and roasting all impact flavour
- Occasionally chatting with customers, helping them find what they need
- Helping with blend development and staying curious about coffee
About the person
We’re looking for a friendly, energetic and detail-oriented individual who thrives in a fast-paced, production environment. Our ideal candidate will have existing roasting experience, but also be passionate about learning and continuous improvement.
You should be someone who enjoys working as part of a team, offering fresh ideas, and embracing feedback to refine your work and be better than before.
A great fit for our team will be someone fun, proactive, responsible, adaptable, solutions-focussed and able to prioritise tasks effectively whilst maintaining high-quality standards.
Key Requirements
- Previous experience working in coffee roasting, food production, warehousing or fulfilment
- Able to comfortably lift up to 24kg and be on your feet most of the day
- Great attention to detail and an eye for cleanliness and organisation
- A commitment to high standards of Health and Safety
- Ability to work under tight deadlines and manage time effectively
- A solutions-focussed attitude and willingness to learn
- Excellent communication and teamwork skills.
- Driver licence an advantage
- Forklift licence an advantage
- Identify with our core values:
- Nurture Supreme Relationships
- Be Courageous, Curious and Creative
- Take Ownership
- Take Coffee Seriously, But Not Too Seriously
Why Work With Us?
- We're really really good looking
- A staff coffee allowance, team discounts, and free Employee Assistance Programme
- Paid time off for volunteering
- We're proud to be a B Corporation!
- A great team culture where people genuinely care
- Opportunities for growth and professional development
- The chance to contribute to an innovative coffee brand with a strong community impact
- We’re an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
If this sounds as exciting to you as it does to us, we want to hear from you! Apply today to join our team. Let's roast!
How to Apply
Send your CV and a brief cover letter explaining why you're the perfect fit for the role to olivia@coffeesupreme.com
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